ACT Fibernet, Hiring For Asst Manager – Collection & Retention Role!!!

5 - 7 Years
Chennai

Job Description

ACT Fibernet is Hiring Assistant Manager - Collection & Retention for Chennai Location.

Purpose of the Role:

To ensure minimum churn and be responsible for retaining customer, contributing to companys overall growth.

Role Description:

1. Responsible to address customer issue/complain proactively,

2. To identify and analyze critical customers for business.

3. Responsible to Arrears payment follow-up is on timely basis

4. Ensure Billing corrections are done with help of backend team

5. Responsible for Analysis and gathering feedback of unpaid accounts

6. Drive Audit of unpaid accounts by visiting on field

7. Responsible to follow up for reactivation of inactive accounts on timely basis

8. Should lay constant focus on acquisition of new customer

Key Result Areas:

To contribute towards companys profitability by ensuring maximum retention of customer and minimum churn resulting to a sustained business with desired customer satisfaction.

Desired Skills and Competencies

Functional Competencies

Behavioral Competencies

1. Value orientation
2. Team working abilities
3. Customer centricity
4. Passion for excellence
5. Innovation

Recruitment Specifications

Education:

Should be graduate/Post graduate or equivalent.

Work Experience:

Should possess 5-8 years of total work experience
Must have minimum of 2-4 years of team handling experience
Experience working in collections field is highly preferred
Should have strong communication and interpersonal skills
Should possess strong experience handling MIS & Reports

Reference : MARY (HR)

Perks and Benefits 

Best in the Industry depends on your last withdrawn salary and years of experience.

Salary: INR 5,50,000 - 8,00,000 PA.

Industry:Telecom/ ISP

Functional Area:Other

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT Fibernet Ltd, TVH Beliciaa Towers, Tower1, 10th Floor, No: 94, MRC Nagar, Chennai - 600028 Land Mark : ( Behind Sun TV Office )
View Contact Details+

Recruiter Name:Mary

Contact Company:Atria Convergence Technologies Pvt Ltd