ACT Fibernet is Hiring Assistant Manager – Retention For CBE Location

5 - 8 Years
Coimbatore

Job Description


Purpose of the Role: 

Responsible for ensuring increase in Retention and reduction in churn. Identifies new opportunities to drive growth and leads new initiatives to further drive customer retention for the organisation.

Role Description:

1. Responsible to design and ensure implementation of retention process in the company
2. Prepare and submit annual retention plan and budget to management covering retention and deactivation
3. Design and implement approval metrics for retention process
4. Design MIS format to track retentions and deactivations
5. Monitor telephone calls of retention executive to customers to do quality audit
6. Analyze repeat complaints and suggest permanent solution leading to high degree of customer satisfaction
7. Design and implement deactivation process
8. Responsible to randomly analyze deactivated customers
9. Ensure retention executives achieve their targets as per approved budget
10. Monitor and ensure shifting, deactivations, reactivation requests received are promptly attended
11. Support and manage team consistently by analyzing training needs and developmental needs.
12. On call audits, customer voc and field visits.

Key Result Areas: 

This process will help in retaining customers and reducing churn, this will lead to contribution to net add and will have high impact on ACTs success and profitability.

Education: Graduate/Post graduate from a reputed institute

Work Experience:

1. Should have Minimum 6-8 years of work experience
2. Should have Minimum 2-3 years of experience in a managerial role
3. Should possess strong Industry knowledge or experience
4. Ability to handle large teams and handle multifunctional projects
5. Must possess Strong interpersonal abilities
6. Must have Strong negotiation, communication & presentation skills

Interested candidate please send in your resume @ marylee.t@roi.actcorp.in

Perks and Benefits 

Best in the Industry depends on your last withdrawn salary and years of experience.

Salary: INR 4,50,000 - 8,00,000 PA.

Industry:Telecom/ ISP

Functional Area:Other

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

Company Profile:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
* Fibernet (Internet over Fiber Optics)
* Digital TV
* HDTV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
To know more about our company, pls log in to the below given website.

www.actcorp.in
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Recruiter Name:Mary

Contact Company:Atria Convergence Technologies Pvt Ltd