Assistant Manager – Fault Repair

4 - 6 Years
Bengaluru

Job Description

Purpose of the Role: Connecting customers with in commitment time and performance monitoring of Branch Coordinator to deliver services to the customers

Role Description
1. Handle Zone wise Installations pending for both New & Shifting connections
2. Monitor and track Zone wise availability of Cat5e & Fiber teams
3. Adherence and maintenance of100 % quality on Call and updates in CRM
4. Manage Branch requirement Tracking (Man, Machine, Material)
5. Responsible to ensure that ROC provides Cat5e consumption to store on time
6. Responsible for tracking ROCs 100% productivity
7. Conducting Reviews on Installations with ROC & AI-R
8. Conducting Reviews with Vendor teams in branch
9. Tracking of Cat5e consumption through CRM
10. Handling escalations related to New & Shifting connections
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store In charge for material
13. Take update on the pending fiber connections from FTL and fiber teams' availability

Key Result Areas
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Education
Graduate in any discipline with strong MS Excel Knowledge

Work Experience
1. Minimum 4-6 years of total work experience, relevant experience in ISP preferred
2. Hands-on experience in handling teams with stipulated service levels.
3. Excellent communication skills (English, Hindi, Telugu)
4. Should possess strong technology awareness

Salary: INR 4,00,000 - 8,00,000 PA.

Industry:Telecom/ ISP

Functional Area:Production, Manufacturing, Maintenance

Role Category:Production/Manufacturing/Maintenance

Role:Service/Maintenance Supervisor

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
About
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
View Contact Details+

Recruiter Name:Richa

Contact Company:Atria Convergence Technologies Pvt Ltd

Telephone:42884288

Address :Golden Heights, 59th "C" Cross, 4th "M" Block,Rajajinagar, Bangalore- 560 010, Karnataka, BANGALORE, Karnataka - 560010,India

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