Assistant Manager Service Delivery

4 - 9 Years
Lucknow

Time and Venue

20th June - 21st June from 10 AM onwards

Atria Convergence Technologies Limited Second Floor, TC/G – 2/2 & TC/G – 5/5, Cyber Heights, Vibhuti Khand, Gomti Nagar Lucknow - 226010 OR Atria Convergence Technologies Limited A-25, Ground Floor, Mohan Cooperative Industrial Estate, New Delhi - 110044 Nearest Metro : Sarita Vihar

Express interest to recruiter and also get a reminder of this walk-in

Job Description

Roles and responsibilities 

ACT Limited is hiring Assistant Manager Service Delivery at Lucknow

Interested candidates may share their Resume at careers.ncr@ incredible.actcorp.in

Job Description:

Connecting customers with in commitment time and performance monitoring of Branch Coordinator to deliver services to the customers

Role Description

1. Handle Zone wise Installations pending for both New & Shifting connections
2. Monitor and track Zone wise availability of Cat5e & Fiber teams
3. Adherence and maintenance of100 % quality on Call and updates in CRM
4. Manage Branch requirement Tracking (Man, Machine, Material)
5. Responsible to ensure that ROC provides Cat5e consumption to store on time
6. Responsible for tracking ROCs 100% productivity
7. Conducting Reviews on Installations with ROC & AI-R
8. Conducting Reviews with Vendor teams in branch
9. Tracking of Cat5e consumption through CRM
10. Handling escalations related to New & Shifting connections
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store Incharge for material
13. Take update on the pending fiber connections from FTL and fiber teams' availability

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:IT Software - Network Administration, Security

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:IT/Networking-Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
View Contact Details+

Recruiter Name:Team HR

Contact Company:Atria Convergence Technologies Limited

Address :3RD FLOOR, M No. 1/2, GOLDEN HEIGHTS,, BANGALORE, Karnataka - 560010,India

Website:http://jobs.actcorp.in

Time and Venue

20th June - 21st June from 10 AM onwards

Atria Convergence Technologies Limited Second Floor, TC/G – 2/2 & TC/G – 5/5, Cyber Heights, Vibhuti Khand, Gomti Nagar Lucknow - 226010 OR Atria Convergence Technologies Limited A-25, Ground Floor, Mohan Cooperative Industrial Estate, New Delhi - 110044 Nearest Metro : Sarita Vihar

Express interest to recruiter and also get a reminder of this walk-in