Assistant Manager – Service Delivery

3 - 5 Years

Job Description

Dear All,

ACT Fibernet is hiring for Assistant Manager - Service Delivery.

Interviews from 19th November - 22nd November

Location - Ahmedabad, Gujarat

Purpose of the Role

Overall in-charge for Operations with regard to financial performance, network operations, complaint resolution, project execution and customer relationship management. Responsible for total performance in accordance with company policy and procedures. Plan, implement, and manage areas of responsibility to facilitate continuous improvement and personal growth while supporting company goals, missions, and vision. Provide sound leadership for the Zone.

Role Description

1. Complete Responsibility of monitoring and driving Operations SIA at Branch Level
2. Drive implementation of operational policies and procedures at Branch Level.
3. Monitor performance of branches and ensure high productivity levels.
4. Conduct periodic audit and inspection to ensure that testing and measurement equipment are available and being utilized by the field staff as per laid down norms and procedures.
5. Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans.
6. Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation.
7. Monitor and track implementation for existing network and customers.
8. Support rollout of new platforms like GEPON
9. Provide support to Community Projects in respective zone
10. Provide support to Corporate customers in respective zone
11. Responsible supporting all end-to-end customer care processes and procedures with a view to increase customer retention.
12. Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions.
13. Analyze training needs of operations staff and co-ordinate with Functional Training Team and HR to ensure design and implementation of training programs.
14. Responsible for timely execution of special projects/ up-gradation assignments.
15. Establish measure of performance and monitor performance of Operations staff
16. Design and implement customer Relationship management strategy with a view to increase customer retention.
17. To liaise with corporate contacts, build and develop relationships
Key Result Areas
This role has the responsibility of driving efficiency across the Zone, providing outstanding leadership to associates and championing ACTs culture of service, respect and integrity.

This role is responsible for maintaining a performance driven environment, drive operational efficiency, and apply the best practices and processes while providing outstanding customer service and supervising each branch to bring in success of this role.
Desired Skills and Competencies

Functional Competencies

Behavioral Competencies
1. Value orientation
2. Team working abilities
3. Customer centricity
4. Passion for excellence
5. Innovation
Recruitment Specifications
Masters/Bachelors/Btech Degree or Equivalent

Work Experience
1. Should have Minimum 3 years experience in a consultative environment preferred
2. Should have Minimum 3-4 years of experience in a managerial role handling large teams
3. Experience in rollout and maintenance of telecom infrastructure
4. Should possess strong market Intelligence/Industry knowledge or experience
5. Ability to handle large teams and handle multifunctional projects
6. Must possess Strong interpersonal abilities
7. Must have Strong negotiation, communication & presentation skills

Salary: INR 4,00,000 - 6,50,000 P.A.

Industry:Telecom/ ISP

Functional Area:IT Software - eCommerce, Internet Technologies

Role Category:Admin/Maintenance/Security/Datawarehousing


Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT Fibernet - Broadband ACT Fibernet is India's largest fiber broadband provider with over 1.3 million customers offering broadband services through fiber optic technology in 14 cities. Whether you intend to use internet for your home or workplace, we offer you the fastest, most consistent and an unparalleled internet experience
View Contact Details+

Recruiter Name:Masooma Abbas

Contact Company:Atria Convergence Technologies Pvt Ltd