To effectively Manage Team and ensuring 100% fault resolution at customers place and maintain 100% network up time ensuring 100% Customer satisfaction with the service.
1. Ensuring 100% network uptime and on time complaints resolution.
2. Ensuring the complaints received by the Customer Service team is resolved and closing the TTs as per the TAT.
3. Coordinating with team to close the complaint within time and maintain lesser GART.
4. Keeping track of the team on the customer complaints resolutions and ensuring there are no repeated complaints.
5. Conducting Technical surveys & audits on regular intervals.
7. Network health check and up gradation as and when required.
8. Reducing the churn % and positive contribution towards net additions
9. Daily reviews with the team on process adherence & performance.
Key Result Areas
To handle team effectively by increasing the satisfaction levels of the customers by providing quality service and resolution to the customers with lesser GART.
1. Should have Minimum 6+ years experience in a consultative environment preferred
2. Should have Minimum 3 years of experience in a managerial role handling large teams
3. Experience in rollout and maintenance of RF / Digital & telecom infrastructure
4. Should possess strong Industry knowledge or experience
5. Ability to handle large teams and handle multifunctional projects
6. Must have Strong communication & presentation skills.
Salary: INR 5,00,000 - 8,50,000 PA.
Role Category:Site Engineering
Desired Candidate Profile
Atria Convergence Technologies Pvt Ltd
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Fibernet (Internet over Fiber Optics)
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
Contact Company:Atria Convergence Technologies Pvt Ltd
Address :Golden Heights, 59th "C" Cross, 4th "M" Block,Rajajinagar, Bangalore- 560 010, Karnataka, BANGALORE, Karnataka - 560010,India