Coordinator – Service Delivery

from 2 to 5 year(s) of Experience
Madurai

Job Description

Designation : Coordinator - Service Delivery
Location : Madurai

Purpose of the Role

Updating customers on delay installations and on time closing WO to maintain the conversion % for both New & Shifting connections.


Role Description

Maintain and publish the attendance of outsource cat5e teams.

Update the reasons for every account in CRM.

Assign the Job to outsource Cat5e teams and follow-up.

  • Collect the previous days' consumption report from the Outsourced teams and handover to stores.
  • Inform the attendance to the BOI and coordinate with vendor for the same. Simultaneously allocate teams to cover the entire branch.

Collect updates from AI-R, BIC-R & BOI on the status of connections

Call the customer on delay & closing of WO.

Update the cat5e consumption in CRM along with Technician name

Maintain the master sheet of Cat5e consumption along with BOR .

Coordinates with Store Ic for material.

  • Take update on the pending fiber connections from FTL and fiber teams' availability
  • Update the CAT5 teams on the fiber ready connections
  • Engage CAT5 teams with AI/BIC in finding an address and sharing BONT keys
  • Respond to the customer care mails on the pending/shifting connections and prioritize
  • Support TCO in handling walk in customers for Pending/Shifting connections& Follow up with the NC Team for update on prioritizing the walk in customers.
  • Take update from AI for Refund for the connection which are non- feasible(Raise a Refund ticket and close the New installation & Pending tickets)
  • Daily EOD reports to HO, BM/BOI/FTL/AIs with the status of the work order closed and cabling done.
  • Maintains the data base of day wise connections completed by outsource.
Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization.


Desired Skills and Competencies

Functional Competencies

  • 1. Technological awareness
  • 2. Excellent communication skills
  • 3. Customer Focus

Behavioral Competencies

  • 1. Value orientation
  • 2. Team working abilities
  • 3. Customer centricity
  • 4. Passion for excellence
  • 5. Innovation
Recruitment Specifications

Education

Diploma and Graduate

Work Experience

  • 2 – 5 years of total work experience
  • Experience working on network trouble shooting & MIS


candidates currently residing in Tamil Nadu are eligible
Should be able to speak regional language.
Male Candidates Preferred
Should be flexible with work timings

In case of interest please share your resume to podili.prithviraj@roi.actcorp.in

Regards
Team TA

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:Other

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
About
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
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Contact Company:Atria Convergence Technologies Limited