Field Network Engineer

0 - 5 Years
Hyderabad

Job Description

Assume overall responsibility for ensuring that the assigned Boxs remain within approved budgetary norms.

Ensure that infrastructure in his network are strictly as per norms.

Submit periodic reports to reporting manager on empty ports.
Plan and visit customers as per the approved norms and submit a report to AI on monthly basis.

Ensure timely resolution of technical complaints through analysis/ trouble shooting.

Monitor NMS through SMS/ mails and take appropriate action based on the updates.

Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
Implement standard customer retention policy for his designated Boxs 

Responsible for process compliance at a Boxs level.
Provide structured feedback to management to provide permanent solutions to improve service level.

Salary: INR 1,00,000 - 4,50,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
We are backed by True North ( formerly known as India Value Fund Advisors - IVFA), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, IVFA True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind.
View Contact Details+

Recruiter Name:Cyril

Contact Company:Atria Convergence Technologies Pvt Ltd

Website:https://www.actcorp.in/about-act