Freshers – Field Network Engineers

0 - 2 Years
Hyderabad

Job Description

Assume overall responsibility for ensuring that the assigned Boxs remain within approved budgetary norms.

Ensure that infrastructure in his network are strictly as per norms.

Submit periodic reports to reporting manager on empty ports.
Plan and visit customers as per the approved norms and submit a report to AI on monthly basis.

Ensure timely resolution of technical complaints through analysis/ trouble shooting.

Monitor NMS through SMS/ mails and take appropriate action based on the updates.

Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
Implement standard customer retention policy for his designated Boxs

Responsible for process compliance at a Boxs level.
Provide structured feedback to management to provide permanent solutions to improve service level.

Salary: INR 50,000 - 2,50,000 PA.

Industry:IT-Software / Software Services

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(Technical)

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Graduation Not Required, Diploma - Any Specialization

PG:Post Graduation Not Required

Doctorate:Other Doctorate

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT Fibernet is India 's largest fiber broadband provider with over 1.3 million customers offering broadband services through fiber optic technology in 14 cities. Whether you intend to use internet for your home or workplace, we offer you the fastest, most consistent and an unparalleled internet experience through latest technology of fiber broadband.
View Contact Details+

Recruiter Name:Adarsh

Contact Company:Atria Convergence Technologies Pvt Ltd