Immediate Hiring For Technical Help Desk Voice Process @ ACT Chennai!!

1 - 6 Years

Job Description

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

To provide customer satisfaction on every call.
To ensure closure of the ticket within the prescribed TAT.
To provide speedy resolution.
Willingness to work in rotational week offs and rotational Shifts.
To resolve product or service problems by clarifying the customer's complaint.
To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation

Key Result Area:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.

Education: Graduate or equivalent
Work Experience: Minimum of 6months - 6 Years in Technical voice process
Age : Below 33.
Experience in customer service or call center background preferred.
Experience handling Technical calls or in voice process is mandatory
Should have relevant experience (Network)
Strong communication skills
Good interpersonal skills

Interview Date : 4th - 12th Oct 2019
Interview Timing : 10am - 1pm
Notice Period : Preferably Immediate Joiner / Max 15 days
Preferred language : English & Tamil (Hindi, Telugu & Kannada would be an added advantage)
Reference : MARY (HR)
Venue : ACT Fibernet Ltd, TVH Beliciaa Towers, Tower1, 10th Floor, No: 94, MRC Nagar, Chennai - 600028 Land Mark : ( Behind Sun TV Office )

Perks and Benefits 

Best in the Industry depends on your last withdrawn salary and years of experience.

Salary: INR 2,25,000 - 3,50,000 PA.

Industry:Telecom/ ISP

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Technical Support

Role:Customer Support Engineer/Technician


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

Company Profile:

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
* Fibernet (Internet over Fiber Optics)
* Digital TV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
To know more about our company, pls log in to the below given website.
View Contact Details+

Recruiter Name:Mary

Contact Company:Atria Convergence Technologies Pvt Ltd