Network Engineer – Fault Repair

1 - 6 Years
Delhi

Time and Venue

1st October - 3rd October from 10 AM onwards

Atria Convergence Technologies Limited A-25, Ground Floor, Mohan Cooperative Industrial Estate, New Delhi - 110044 Nearest Metro : Sarita Vihar Timings : 10:00 AM to 1:30 PM

Express interest to recruiter and also get a reminder of this walk-in

Job Description

Purpose of the Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyse repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Desired Skills and Competencies

  1. Must have two wheeler and valid driving licence
  2. Must have knowledge of Networking
  3. Should be comfortable working on field

Recruitment Specifications
Education

1. Graduate/Diploma holder in any discipline
2. Knowledge of Hardware & Networking, and people from Optical fibre background are preferred

Work Experience

1. 1-6 years of work experience
2. Hands on experience in Trouble shooting of Networking and Hardware
3. Field working knowledge is must

Required Candidate profile

Work Experience

1. 1-6 years of work experience
2. Hands on experience in Trouble shooting of Networking and Hardware
3. Field working knowledge is must

Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Telecom

Role:Switching/Router Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
View Contact Details+

Contact Company:Atria Convergence Technologies Limited

Telephone:011-42339900

Time and Venue

1st October - 3rd October from 10 AM onwards

Atria Convergence Technologies Limited A-25, Ground Floor, Mohan Cooperative Industrial Estate, New Delhi - 110044 Nearest Metro : Sarita Vihar Timings : 10:00 AM to 1:30 PM

Express interest to recruiter and also get a reminder of this walk-in