Network Field Engineer

1 - 6 Years
Bengaluru

Job Description

Roles and responsibilities 

Purpose of the Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description
1. Assume overall responsibility for ensuring 99.99% Customer Uptime
2. Ensure that BONUs and BONTs (Switches) in the network are maintained as per norms
3. Ensure support for timely connectivity for all the cross functional teams
4. Maintain the network database and submit the required report to the reporting manager on regular intervals
5. Attend customer complaints on field and give quality resolution within the TAT
6. Provide timely resolution of technical complaints through analysis/ trouble shooting
7. Monitor NMS through SMS/ mails and take appropriate action based on the events
8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9. Avoid Churn of customers through better service within the SLA or Commitment
10. Responsible for process adherence
11. Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas
This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Salary: INR 2,50,000 - 3,50,000 PA.

Industry:Telecom/ ISP

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:Telecom

Role:RF Engineer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
View Contact Details+

Recruiter Name:Asif

Contact Company:Atria Convergence Technologies Pvt Ltd

Address :Golden Heights, 59th "C" Cross, 4th "M" Block,Rajajinagar, Bangalore- 560 010, Karnataka, BANGALORE, Karnataka - 560010,India