Opening for customer Relationship Officer

3 - 7 Years

Job Description

Purpose of the Role
Leverage skills to maintain relationship with existing customers, understand service concerns and ensure to provide exemplary service to retain the clients.

Role Description
Ensure exemplary customer satisfaction by maintaining strong working relationships.
Manage customers to ensure quality by timely resolution and consistency in service.
Maintain complete and accurate customer correspondence data.
Develop and update client related reports.
Handling client issues on time and accurately
collection 100% on 60 days & above outstanding
100% visits to customer requesting for cancellation on the same day
Pre-churn customer visits.
Upselling higher bandwidth
Managing client relationships and generate repeat business from existing customers

Key Result Areas
Building long term relations with customers & retention
Collaborate with internal team to address customer concerns

Recruitment Specifications
Masters/Bachelors Degree or Equivalent
Work Experience
1. Should have Minimum 3 Years experience in Customer Service Industry.
2. Ability to work with multifunctional teams
3.Problem Solving attitude
4. Must have Strong negotiation, communication & presentation skills

Salary: INR 2,25,000 - 3,50,000 P.A.

Industry:Telecom/ ISP

Functional Area:CSR & Sustainability

Role Category:CSR & Sustainability

Role:CSR Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country
View Contact Details+

Recruiter Name:Anitha

Contact Company:Atria Convergence Technologies Pvt Ltd


Address :Golden Heights, 59th "C" Cross, 4th "M" Block,Rajajinagar, Bangalore- 560 010, Karnataka