Customer Service Executive-Voice Process-Domestic-Work From Office

from 1 to 5 year(s) of Experience
Hyderabad

Job Description

Purpose of the Role:
The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

1) To provide customer satisfaction on every call.
2) To ensure closure of the ticket within the prescribed TAT.
3) To provide speedy resolution.
4) Willingness to work in rotational offs & rotational Shifts.
5) To resolves product or service problems by clarifying the customer's complaint.

Essential Attributes:

1) Minimum 0.6 Months to 5 Years of work experience.
2) Experience in customer service or call center background.
3) Strong communication skills
4) Good interpersonal skills.
5) Knowledge of multiple languages like Tamil, Kannada, Telugu, Hindi will be an added advantage.
6) Candidate should be fluent in English, Hindi, and Telugu
7) Immediate joiners will be preferable

Job Details:
1) Work From Office
2) Rotational Shifts
3) One week-off per week
4) Domestic Voice Process
5) Inbound Calls- Need to handle 115-120 calls per day

Required Candidate profile

Strong communication in English, Hindi, and Telugu.

Salary: INR 1,75,000 - 3,00,000 PA.

Industry:Telecom/ ISP

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail.
We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV
HDTV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

We are backed by True North (Formerly known as India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind.

We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.
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Contact Company:ACT Fibernet