Executive – Tele caller

from 1 to 2 year(s) of Experience
Bengaluru

Job Description

ACT FIbernet Hiring for Executive - Telecaller role (Voice process)


Purpose of the Role

To ensure collection efficiency, contributing to company's overall growth.


Role Description

1. Responsible to call customer and remind for payment.

2. Responsible to act as a bridge between field executives and team leaders

3. Responsible for constantly follow up Arrears payment

4. Work consistently to rectify billing error

5. Responsible for Analysis and feedback of unpaid accounts

6. Follow up for reactivation of inactive accounts.


Key Result Areas

To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction.


  • Overall Collection from Allocation: To Ensure maximum collection from allocation base Collection % from allocation - Post Dunning: To Ensure Maximum recovery of payment from customer post dunning Calling Productivity:
  • To ensure to get minimum 80% Success calls from overall calling. Schedule adherence: To ensure to adhere to Standard Operating Procedure (SoP) as per process guidelines. CSAT: To ensure 100% CSAT from customers for every conversation done.


Education

Should have Graduate or equivalent degree


Work Experience

Should have minimum of 1 - 2 years of relevant work experience in Voice process

Should have experience in Tele calling or taking calls. (Voice process)


Job Location : Golden Heights, 59th C Cross Rd, 4th M Block, Rajajinagar, Bengaluru, Karnataka 560010

Week Off : 6 days working & 1 day rotational week off / Rotational shifts.


Regards

ACT Fibernet

HR team

Perks and Benefits 

Best in the Industry depends on your last withdrawn salary and years of experience.

Salary: INR 2,25,000 - 3,50,000 PA.

Industry:Telecom/ ISP

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Pvt Ltd

Company Profile: ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes: * Fibernet (Internet over Fiber Optics) * Digital TV * HDTV We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country. To know more about our company, pls log in to the below given website. www.actcorp.in
View Contact Details+

Recruiter Name:Mary

Contact Company:Atria Convergence Technologies Pvt Ltd

Telephone:7338820888

Website:http://jobs.actcorp.in