Field Network Engineer

from 1 to 6 year(s) of Experience

Job Description

1)Complete Field Work.
2)Candidate would be travelling to customer's place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customer's place)

Most Expected issues in network would be:

1)Service issue due to Fiber Cut/Copper Cut
2)Service issue due to improper Router Configuration
3)Crimping Issues
4)He should meet the daily targets given by the team leader.
5)Fiber splicing is involved
6)Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.

Roles & Responsibilities:

1)Assume overall responsibility for ensuring 99.99% Customer Up-time
2)Ensure that the switches in the network are maintained as per norms
3)Ensure support for timely connectivity for all the cross functional teams
4)Maintain the network database and submit the required report to the reporting manager on regular intervals
5)Attend customer complaints on field and give quality resolution within the TAT
6)Provide timely resolution of technical complaints through analysis/ trouble shooting
7)Monitor NMS through relevant application and take appropriate action based on the events
8)Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
9)100% compliance on safety and cardinal rules
10)Responsible for process adherence
11)Provide structured feedback to management to provide permanent solutions to improve service level

Eligible Criteria:

1)Should have min 1-6 year relevant experience in Field Network Engineer role (Broadband).
2)2017/2018/2019 - Fresher\'s can also apply (Diploma / ITI / Arts & science Grad)
3)Basic Understanding of networking and willing to work on field
4)Knowledge in Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling (On Field Job)
5)6 days working and 1 Week Off will be provided on a weekday.
6)Immediate joiners or Maximum 15 days notice period are preferred.
7)Two Wheeler is a must.

Kindly send your resume to email id :

we will call you back if resume is relevant for our current requirement.

Salary: INR 1,75,000 - 4,00,000 PA.

Industry:Telecom/ ISP

Functional Area:IT Hardware, Technical Support, Telecom Engineering

Role Category:IT Hardware

Role:Hardware Installation Technician

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail.
We are one of the country’s most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:

Fibernet (Internet over Fiber Optics)
Digital TV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

We are backed by True North (Formerly known as India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind.

We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.
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Contact Company:Atria Convergence Technologies Limited