Hiring For Assistant Manager role – Collection & Retention @ ACT !!

from 4 to 7 year(s) of Experience

Job Description

Assistant Manager – Credit Collections and Retentions:

Location: Chennai

Reporting to: General Manager – CCNR

Purpose of the Role:

Responsible for delivering Gross and Net Churn targets, by implementing innovative strategies & processes and driving people. The candidate is expected to increase customer retention and reduce gross disconnections by deep diving, analyzing and identifying different opportunities to improve performance, productivity and most importantly, customer satisfaction.

Role Description:

1. Responsible for implementation of the retention process in the company

2. Improve daily productivity and efficiency of team

3. Listen to voice of customers to improve quality of calls and provide inputs to the team and organization

4. Analyze repeat complaints and suggest permanent solution leading to a high degree of customer satisfaction

5. Lead and drive the culture of care and compassion coupled with great performance

6. Monitor and ensure customer requests received are promptly attended

7. Support and manage the team consistently by analyzing training and developmental needs

8. Constantly working on automation to reduce manual interventions

9. Effective cross functional synergy and coordination

10. Process improvements leading to significant reduction in customer disconnection requests

11. Sharing insights, reports, analysis and presentation to management

Key Result Areas:

To deliver high retention rates of customers, that reduces churn and increases profitability

Education: Graduate/Post graduate from a reputed institute

Work Experience:

Should have minimum 6+ years of work experience in a customer retentions role, preferably from the ISP, Telecom or Banking industry

Should possess strong Industry knowledge and experience

Ability to handle large teams

Must have strong negotiation, communication & presentation skills

Fluency in English and Tamil language is must – reading, writing, speaking


Must Possess 6+ years of experience in similar role & Minimum 3 years in Team handling

Age : Below 37

6 days work & 1 week off

Interested candidate’s may share your updated resume to the below given mail ID:


Salary: Not Disclosed by Recruiter

Industry:Telecom/ ISP

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager-(NonTechnical)

Employment Type:Full Time, Permanent

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)

Digital TV


We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.

Mr. Sunder Raju
Founder : ACT (Atria Convergence Technologies Ltd.)

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

View Contact Details+

Recruiter Name:Arunkumar

Contact Company:ACT Fibernet