Customer Care Executive

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

ACT Fibernet Hyderabad hiring for Customer service voice process role.


Role Description:
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in 1 rotational week off & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas: This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Specifications:
Education Graduate or equivalent
Work Experience: Minimum of 1 to 6 Years of work experience in English voice process Experience in customer service or call center background preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like English / Telugu / Hindi are mandate.

Job Location : Hyderabad
Week Off : 6 days working & 1 rotational week off Rotational day shifts
Age - Below 32
Please make sure that you have all the documents in place and come to the interview with the below documents :-
Pan Card
Aadhar Card
Driving License (Optional)
X Certificate XII Certificate
UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months’ salary slip/ Bank statement

In case of interest please walk in to the below mentioned venue for personal interview

Venue Details : ACT Fibernet, Road No 11, Banjara Hills, Near Care Outpatient Ward, Hyderabad - 500036.

Interview Date : 21st - 23rd Sep 2021
Interview Timing : 10 am - 2 pm
Notice Period : Preferably Immediate Joiner / Max 15 days.




Role:Customer Service

Salary: Not Disclosed by Recruiter

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

ACT Fibernet

https://www.actcorp.in/
Company Info
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Contact Company:ACT Fibernet

Website:http://jobs.actcorp.in