Roles and ResponsibilitiesACT Fibernet Hyderabad hiring for Customer service voice process role.
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in 1 rotational week off & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint
Key Result Areas: This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Education Graduate or equivalent
Work Experience: Minimum of 1 to 6 Years of work experience in English voice process Experience in customer service or call center background preferred Strong communication skills Good interpersonal skills Knowledge of multiple languages like English / Telugu / Hindi are mandate.
Job Location : Hyderabad
Week Off : 6 days working & 1 rotational week off Rotational day shifts
Age - Below 32
Please make sure that you have all the documents in place and come to the interview with the below documents :-
Driving License (Optional)
X Certificate XII Certificate
UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months’ salary slip/ Bank statement
In case of interest please walk in to the below mentioned venue for personal interview
Venue Details : ACT Fibernet, Road No 11, Banjara Hills, Near Care Outpatient Ward, Hyderabad - 500036.
Interview Date : 21st - 23rd Sep 2021
Interview Timing : 10 am - 2 pm
Notice Period : Preferably Immediate Joiner / Max 15 days.
Salary: Not Disclosed by Recruiter
Industry:Telecom / ISP
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
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