Customer Service Executive – Voice Process

from 1 to 5 year(s) of Experience
Hyderabad

Job Description

Job description

Role: Customer Service Executive - Voice Process

Location: Hyderabad


Purpose of the Role:

The objective of this role is deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.


Role Description:

1) To provide customer satisfaction on every call.

2) To ensure closure of the ticket within the prescribed TAT.

3) To provide speedy resolution.

4) Willingness to work in rotational offs & rotational Shifts.

5) To resolves product or service problems by clarifying the customer's complaint.


Work Experience:

1) Minimum 0.6 Months to 5 Years of work experience.

2) Experience in customer service or call centre background preferred.

3) Strong communication skills( English, Hindi, and Telugu)

4) Good interpersonal skills.

5) Knowledge of multiple languages like Tamil, Kannada will be an added advantage.


Salary: INR 1,75,000 - 3,00,000 PA.

Industry:Media / Entertainment / Internet

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Key Skills

Education-

UG:Graduation Not Required

PG:

Doctorate:

Company Profile

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-home entertainment, education, and interactive services provider in India, back in 2000.


Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. The leadership team of ACT comprises 35+ professionals hailing from diverse industries like FMCG, Apparel, Entertainment, Information & Technology, Telecom, and Retail.

We are one of the countrys most renowned Triple Play Service providers, bringing state-of the art services to nearly 1.5 million happy homes:


Fibernet (Internet over Fiber Optics)

Digital TV

HDTV


We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry a vast amount of information at speeds up to 1 Gbps. We’re currently the 3rd largest ISP In the wired broadband category, and the largest non-telco ISP in the country.


Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.


We are backed by True North (Formerly known as India Value Fund Advisors), a premier private equity investment fund and TA associates, a Global Growth private equity firm with over $17 billion of invested capital. In the past, True North has supported many successful ventures like Biocon, Radio City, HDFC Bank, Meru, Mahindra Hinoday, and TTK Healthcare, among others. TA's investments in India include several successful companies like Billdesk, Dr Lal's Pathlabs, Fractal Analytics, Micromax, Rategain and Tega Ind.


We’ve always believed in giving our customers the very best, and our vision is for every Indian home to have access to world class internet services.

View Contact Details+

Contact Company:ACT Fibernet

Address:BEAM TELECOM PVT. LTD., 8-2-610/A, Road No - 10 Banjara Hills,, Hyderabad, Andhra Pradesh, INDIA-500034, Hyderabad, Andhra Pradesh, India