Roles and Responsibilities

Job Description:

1. Implement projects/assignments related to network maintenance, upgrade, scaling, etc.
2. Monitor network uptime and performance, security, redundancy
3. Install, configure and maintain switches, routers and servers.
4. Test new features and products, document test cases and results
5. Resolve service problems by providing the best solution to internal teams and customers.
6. Simulating live network topology in lab and troubleshooting issues
7. Maintain applications including regular backups, high availability, latest version and security
8. Flexible to work at any hours as per business requirements.
9. Updating job knowledge by participating in educational opportunities; maintaining personal networks.
10. Maintaining SOP for all troubleshooting and problem resolution steps
11. Enterprise customers escalations management and interaction for troubleshooting and handling of issues.

SKILLS & EXPERIENCE DESIRED:

1. 1 to 5 yrs experience in NOC Support or networking related profile
2. Strong understanding of OSI, TCP/IP Model, L2 & L3 networking technologies.
3. Strong understanding and troubleshooting experience in TCP, UDP, DHCP, DNS, ICMP, ARP, STP, LACP, MPLS, BGP
4. Excellent (enterprise) customers handling and communication skills.
5. CCNA / CCNP certifications are preferable.

Perks and Benefits