Roles and Responsibilities
ACT Fibernet Chennai is hiring freshers for Data Entry role with Typing & Excel skills. Should have completed Typing course & certificate is mandate.
Designation - Customer Fulfillment Executive
Work Location - MRC Nagar
Purpose of the Role:
Responsible for activation of the IPTV , Broadband , DPO connections of the new customers and aligning with the standard SOP in terms of the document maintenance of the said new and existing customers. Will also be handling a team and allocation of work to them.
Ensure the availability of the CAFs at AO and with Sales team
Manager CAF Inventory control
Ensure Quality check of the CAFs on a timely basis
Responsible for CAF Audit
To coordinate with Deployment team for the completion of the Installation.
Constantly drive customer satisfaction by delivering a consistent customer experience
Forecasts accurate and timely call volume and staffing projection, using historical data and seasonal information, etc
Responsible for teams performance CAF submission to the RO and to take the welcome call
Responsible for FTB call to the customer and follow up the payments and complaint, if any
Identifies system and workflow improvements to enhance the team's efficiency
Interface with diverse level of internal & external personnel’s
Tagging in CRM
Key Result Areas:
This role plays a critical lead in handling the entering customers and ensure 100% customer satisfaction is provided. Work effectively and efficiently to resolve the customer needs on time.
Desired Skills and Competencies
1. Value orientation
2. Team working abilities
3. Customer centricity
4. Passion for excellence
- 1) Complete fresher with Typing & Excel skills. Should have completed Typing course & certificate is mandate (NO Post Graduate)
- 2) 6 days working and 1 Rotational Week Off will be provided on a weekday
- 3) Age - Below 23 (Only Male candidates)
- 4) Immediate joiners only
- 5) Please make sure that you have all the below documents in place to attend the interview.
- Pan Card
- Aadhar Card
- X Certificate
- XII Certificate
- Graduation Certificate - UG/PG/Diploma/ITI
In case of interest please walkin to the below mentioned address
Venue Details: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Interview Date - 22nd & 23rd Sep 2021
Interview Timings - 9am - 11am
Contact Person : Mary
ACT HR Team
Role:Data Entry / MIS
Salary: 2,00,000 - 2,25,000 P.A.
Industry:Telecom / ISP
Role Category:Back Office
Employment Type:Full Time, Permanent
Atria Convergence Technologies Ltd