Immediate Hiring For Exec Customer Service Voice process @ ACT Chennai

From 1 to 6 year(s) of experience
₹ 2,25,000 - 3,50,000 P.A.

Job Description

Roles and Responsibilities

ACT Fibernet Chennai hiring for Experienced Customer service voice process role.


Purpose of the Role:


The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in 1 rotational week off & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Desired Skills and Competencies

Recruitment Specifications:

Education
Graduate or equivalent

Work Experience:


Minimum of 1 to 6 Years of work experience in English voice process
Experience in customer service or call center background preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Tamil & Kannada / Telugu / Hindi are mandate
Job Location : T Nagar

Week Off : 6 days working & 1 rotational week off

Rotational day shifts

Age - Below 32

Please make sure that you have all the documents in place and come to the interview with the below documents :-

Pan Card

Aadhar Card
Driving License (Optional)
X Certificate
XII Certificate

UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months’ salary slip/ Bank statement

In case of interest please walk in to the below mentioned venue for personal interview

Venue Details
TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028

Interview Date : 20th to 23rd Oct 2021
Interview Timing : 9 am - 12 pm
Notice Period : Preferably Immediate Joiner / Max 15 days

Contact Person: Mary (HR)


Regards
ACT TA TEAM




Role:Non - Tech Support - Voice / Blended

Salary: 2,25,000 - 3,50,000 P.A.

Industry:Telecom / ISP

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Atria Convergence Technologies Limited

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,

Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:

Fibernet (Internet over Fiber Optics)

Digital TV

HDTV

We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.

Mr. Sunder Raju
Founder : ACT (Atria Convergence Technologies Ltd.)

Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.

Company Info
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View Contact Details+

Recruiter Name:Mary

Contact Company:Atria Convergence Technologies Limited

Website:http://jobs.actcorp.in