Immediate Hiring For Technical Support Executive @ ACT Chennai !!

From 1 to 6 year(s) of experience
₹ 2,00,000 - 3,50,000 P.A.

Job Description

Roles and Responsibilities

ACT Fibernet is Hiring for Experienced Broadband Technical Help Desk Executive (Voice process) in Chennai.

Purpose of the Role:

  • The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to.
  • He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
  • Role Description:

  • To provide customer satisfaction on every call.
  • To ensure closure of the ticket within the prescribed TAT.
  • To provide speedy resolution.
  • Willingness to work in rotational week off’s and rotational Shifts.
  • To resolve product or service problems by clarifying the customer's complaint.
  • To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation
  • Key Result Area:

  • This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of Technical complaints.
  • Requirements:

  • Education: Graduate or equivalent
  • Work Experience: Minimum of 1yr - 6 Years in Broadband / Telecom Technical voice process (English)
  • Age : Below 33.
  • 6 days work & 1 rotational week off
  • Job Location : MRC Nagar, Mandaveli Chennai
  • Experience in customer service or call center background preferred.
  • Experience handling Technical calls or in voice process is mandatory
  • Should have relevant experience (Network)
  • Strong communication skills
  • Good interpersonal skills
  • Eligible Criteria:

  • 1) Immediate joiners or Maximum 15 days' notice period are preferred
  • 2) Please make sure that you have all the below documents in place to attend the interview.
  • Pan Card
  • Aadhar Card
  • Driving License
  • X Certificate
  • XII Certificate
  • Graduation Certificate - UG/PG/Diploma/ITI
  • Current company offer letter
  • Last 3 months payslip
  • Relieving letter (Applicable if relieved already)

  • In case of interest please walkin to the below mentioned address

    Venue Details: TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
    Interview Date - 20th to 23rd Oct 2021
    Interview Timings - 9am - 12pm
    Contact Person : Mary


    ACT HR Team

    Perks and Benefits

    Best in the Industry depends on your last withdrawn salary and years of experience.

    Role:Technical Support - Voice / Blended

    Salary: 2,00,000 - 3,50,000 P.A.

    Industry:Telecom / ISP

    Functional Area:Customer Success, Service & Operations

    Role Category:Voice / Blended

    Employment Type:Full Time, Permanent


    UG:Any Graduate

    Company Profile

    Atria Convergence Technologies Ltd

    ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes: * Fibernet (Internet over Fiber Optics) * Digital TV HDTV We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
    Company Info
    View Contact Details+

    Recruiter Name:Mary

    Contact Company:Atria Convergence Technologies Ltd