Roles and Responsibilities
Managing the Collection and retention team
Reduce Voluntary Churn with Proactive measures
Improve Retention Efficiency through Warm Transfer and out bound
Reduce waiver based collection recovery/reactivation
Training and Quality intervention for customer interfacing teams
Drive FTR and improved CSAT scores
Reduce TAT of disconnection TT's
Drive Process Automation
Drive Team Engagement and Reduce Attrition
Candidate should have relevant experience in collection and customer retention role.
Should have team handling experience.
Interested candidate can also share the resume to - email@example.com
Role:Customer Retention - Voice / Blended
Salary: Not Disclosed by Recruiter
Industry:Telecom / ISP
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
Atria Convergence Technologies Limited
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Contact Company:Atria Convergence Technologies Limited
Address:M No. 1/2,3RD FLOOR,GOLDEN HEIGHTS,59TH C CROSS, 4, TH M BLOCK,RAJAJI NAGAR, BANGALORE, Karnataka, India