Tele Caller -customer Retention (Freshers/Experienced)

From 1 to 2 year(s) of experience
₹ 2,50,000 - 3,75,000 P.A.

Job Description

Roles and Responsibilities

Purpose of the Role
To ensure collection efficiency, contributing to company's overall growth.

Role Description
1. Responsible to call customer and remind for payment.
2. Responsible to act as a bridge between field executives and team leaders
3. Responsible for constantly follow up Arrears payment
4. Work consistently to rectify billing error
5. Responsible for Analysis and feedback of unpaid accounts
6. Follow up for reactivation of inactive accounts.
7. Retaining the customers.

Key Result Areas
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and
value resulting to a sustained business with desired customer satisfaction.

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Required Candidate profile

Should have PUC or equivalent and above

Should have minimum of 0 - 6 years of relevant work experience in Voice process

Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)

Should have experience handling MIS or strong experience with MS excel, MS word

Should possess excellent communication and interpersonal skills.


Salary: 2,50,000 - 3,75,000 P.A.

Industry:Telecom / ISP

Functional Area:Sales & Business Development

Role Category:Retail & B2C Sales

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills


UG:Graduation Not Required

Company Profile

ACT Fibernet

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Company Info
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Recruiter Name:Praveen Kumar C

Contact Company:ACT Fibernet