Roles and Responsibilities
ACT Fibernet Hiring for experienced Executive - Telecaller role (Retention - English Voice process)
Purpose of the Role
To ensure collection efficiency, contributing to company's overall growth.
1. Responsible to call customer and remind for payment
2. Responsible to act as a bridge between field executives and team leaders
3. Responsible for constantly follow up Arrears payment
4. Work consistently to rectify billing error
5. Responsible for Analysis and feedback of unpaid accounts
6. Follow up for reactivation of inactive accounts
Key Result Areas
To contribute towards company's profitability by ensuring 100% collection both in terms of customer and
value resulting to a sustained business with desired customer satisfaction.
Should have Graduate or equivalent degree
Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process)
Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process)
Should have experience handling MIS or strong experience with MS excel, MS word
Should possess excellent communication and interpersonal skills.
Immediate Joiners or Max 15 days Notice period preferred
Language preferred - English & Tamil (Hindi, Telugu or Kannada would be an additional advantage)
Job Location : MRC Nagar
Week Off : 6 days working & 1 day rotational week off / Rotational Day shifts.
Age : Below 33
Please make sure that you have all the documents in place and attend the interview with the below documents :-
Interested candidate may walk in to the below mentioned venue for F2F interview
Venue Details: Block No: 143, Old Door No: 30- C, South Boag Road, New No: 68, Chevalier Sivaji Ganesa Road, T Nagar, Chennai – 600017. Near Nandanam Signal
Interview Date : 7th - 9th Sep 2021
Interview Timing : 9am - 12pm
Notice Period : Preferably Immediate Joiner / Max 15 days
Contact Person: Mary (HR)
*While at the premises pls ensure to adhere safety norms by wearing mask & social distancing
ACT TA TEAM
Perks and BenefitsBest in the Industry depends on your last withdrawn salary and years of experience.
Salary: 2,25,000 - 3,50,000 P.A.
Industry:Telecom / ISP
Functional Area:Sales & Business Development
Role Category:Retail & B2C Sales
Employment Type:Full Time, Permanent
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Fibernet (Internet over Fiber Optics)
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.